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If you are
located in Europe, Middle East or Africa Please
contact our support group to open an RMA
If you are
located in the Americas or Asia Pacific region please fill out the form
below

A form must be completed and submitted for an RMA number prior to returning
the item. You will then be contacted with the RMA number within 24 hours.
Items must be adequately packaged, (jukeboxes must be packaged in
the original packing) and marked with the RMA number, or the shipment
may be refused. Please remove media from the drives before shipment
to prevent damage. Standard repair turnaround time is approximately
30 business days from the date of receipt.
FREIGHT: Shipment from the customer to Plasmon will be paid for
by the customer, as well as any applicable duties and taxes. Warranty
product will be returned to the customer by a method selected and paid
for by Plasmon, generally a two-day service. Non-warranty repairs will
be returned via an economy service and paid for by the customer. (Unless
another method is requested)
NON-WARRANTY REPAIRS: All non-warranty RMA's will be paid for
via a PO from a Plasmon Distributor If a non-warranty drive is found
to be unrepairable, you will be faxed a list of options.
EXCHANGE PROGRAM NOTE: A software upgrade may be needed if a
drive is exchanged for another model. Contact Product Support if you
need assistance in making this determination.

| Amerias / Asia Pacific ONLY |
RMA Request Form
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