RMA Request

 
 

If you are located in Europe, Middle East or Africa Please contact our support group to open an RMA

If you are located in the Americas or Asia Pacific region please fill out the form below

All Returns:  In order to return any products to ASTI for any reason, buyer must first obtain a RMA number by returning this RMA Request Form .  Buyer may also obtain a RMA Request Form via fax by contacting ASTI.  No returns will be accepted without a RMA number and without ASTI-approved packaging, and freight and insurance prepaid, and the items will be refused and returned to buyer freight collect.  Once a RMA number is obtained, the items must be returned to ASTI within 30 days, with the RMA number clearly marked on the shipping label or outside carton. All items will be inspected and tested upon receipt. Any discrepancy, missing parts or altered products will be returned to the buyer freight collect without credit.  All freight, customs, tariffs, etc. for shipments outside the continental USA shall be the sole responsibility of the buyer. 

Non-Defective Returns:  All non-defective returns will be accepted at the sole discretion of ASTI management. If accepted by ASTI management, non-defective products must be returned within 14 days of receipt by buyer and the return is subject to a minimum 15% restocking fee. Non-defective returns must be unused and in original condition and packaging or they will be returned to buyer freight collect. ASTI does not guarantee compatibility with any product or system and can not accept returns of used products. Certain items such as recordable media, SATA drives and software may not be returned.

DOA or Warranty Returns:  Returns for Dead on Arrival (DOA) or defective products within the warranty period shall be repaired or replaced in accordance with ASTI’s Standard Limited Warranty (http://www.astiusa.com/warranty.pdf). In some cases, buyer may be directed to return product directly to the manufacturer or their appointed agent for repair or replacement. If a returned product is found to be non-defective, it will be returned to the buyer freight collect and buyer will be invoiced for a $250.00 No Trouble Found (NTF) fee.

Returns for Out-of Warranty Repair:  The minimum charges for product repairs are available on the ASTI Price List.  ASTI will contact the buyer if the repair estimate exceeds the minimum charge listed. ASTI will not proceed with any repair until the buyer authorizes such work in writing by providing a purchase order for the estimated cost of the repair.  If buyer returns a product for repair which is determined by ASTI to be “unrepairable”, the buyer will be offered three options:  1) The product will be returned to the buyer freight collect without repair and the buyer will be invoiced $250.00 for the basic product evaluation fee; or 2) The product will be scrapped by ASTI and the buyer will be invoiced $250.00 for the basic product evaluation fee; or 3) buyer will have the option to purchase a like-model, new, or remanufactured product at ASTI’s then current pricing; and the basic product evaluation fee will be waived.

Returns with Advanced Replacement:  ASTI may, at its own discretion authorize an Advanced Replacement RMA, which will result in the first available replacement unit being shipped by the fastest means possible.  If ASTI does not receive buyer’s defective part within fifteen (15) days of the advanced replacement shipment, buyer will be invoiced for the part at ASTI’s then current list price.

Media Recovery Services:  ASTI will accept the return of defective media with an approved RMA.  ASTI offers basic media recovery services for $1,500.00 to copy all readable data from customer media to new media.  ASTI will not guarantee that all data on the defective media will be readable.

Amerias / Asia Pacific ONLY

RMA Request Form


   Call Reference Number
   Support Representative's Name

Fill in your call reference number (if you received one) and the name of the Support Representative you spoke with. RMA numbers are valid for 30 days
 Drive Model   Qty
 Drive Serial Number  
 Part Number   Qty
 Library/Jukebox Model  
Library/ Jukebox Serial Number  
Media Type  
Media Serial Number  
 Warranty   Yes No
 Purchase date  

Bill - To
Contact Name
Company Name
Address
City
State / Province
Zip / Postal Code
Country
Telephone
FAX Number

Ship - To (if same as above check here )
Contact Name
Company Name
Address
City
State / Province
Zip / Postal Code
Country
Telephone
 FAX Number

Initial Problem Description

Please fill in your name and the following information

Name *
Title
Phone *
Fax
Email *

* Required Fields

PAYMENT

Please specify the method of payment that you intend to use.
If you choose to pay by credit card we will contact you for your credit card information.
VISA
MASTERCARD
CHECK
PURCHASE ORDER (Applies to ASTI Distributors)
Purchase order number

WARRANTY

By submitting this form you have read and agree to the above conditions and understand that you will be contacted if charges will exceed those listed above.
Please check this box
I agree