RMA Request

 
 

If you are located in Europe, Middle East or Africa Please contact our support group to open an RMA

If you are located in the Americas or Asia Pacific region please fill out the form below

A form must be completed and submitted for an RMA number prior to returning the item. You will then be contacted with the RMA number within 24 hours.

Items must be adequately packaged, (jukeboxes must be packaged in the original packing) and marked with the RMA number, or the shipment may be refused. Please remove media from the drives before shipment to prevent damage. Standard repair turnaround time is approximately 30 business days from the date of receipt.

FREIGHT: Shipment from the customer to Plasmon will be paid for by the customer, as well as any applicable duties and taxes. Warranty product will be returned to the customer by a method selected and paid for by Plasmon, generally a two-day service. Non-warranty repairs will be returned via an economy service and paid for by the customer. (Unless another method is requested)

NON-WARRANTY REPAIRS: All non-warranty RMA's will be paid for via a PO from a Plasmon Distributor If a non-warranty drive is found to be unrepairable, you will be faxed a list of options.

EXCHANGE PROGRAM NOTE: A software upgrade may be needed if a drive is exchanged for another model. Contact Product Support if you need assistance in making this determination.

Amerias / Asia Pacific ONLY

RMA Request Form


   Call Reference Number
   Support Representative's Name

Fill in your call reference number (if you received one) and the name of the Support Representative you spoke with. RMA numbers are valid for 30 days
 Drive Model   Qty
 Drive Serial Number  
 Part Number   Qty
 Library/Jukebox Model  
Library/ Jukebox Serial Number  
Media Type  
Media Serial Number  
 Warranty   Yes No
 Purchase date  

Bill - To
Contact Name
Company Name
Address
City
State / Province
Zip / Postal Code
Country
Telephone
FAX Number

Ship - To (if same as above check here )
Contact Name
Company Name
Address
City
State / Province
Zip / Postal Code
Country
Telephone
 FAX Number

Initial Problem Description

Please fill in your name and the following information

Name *
Title
Phone *
Fax
Email *

* Required Fields

PAYMENT

Please specify the method of payment that you intend to use.
If you choose to pay by credit card we will contact you for your credit card information.
VISA
MASTERCARD
CHECK
PURCHASE ORDER (Applies to Plasmon Distributors)
Purchase order number

WARRANTY

By submitting this form you have read and agree to the above conditions and understand that you will be contacted if charges will exceed those listed above.
Please check this box
I agree