If you are
located in Europe, Middle East or Africa Please
contact our support group to open an RMA
If you are
located in the Americas or Asia Pacific region please fill out the form
All Returns: In order to return any products to ASTI for any reason, buyer must first obtain a RMA number by returning this RMA Request Form . Buyer may also obtain a RMA Request Form via fax by contacting ASTI. No returns will be accepted without a RMA number and without ASTI-approved packaging, and freight and insurance prepaid, and the items will be refused and returned to buyer freight collect. Once a RMA number is obtained, the items must be returned to ASTI within 30 days, with the RMA number clearly marked on the shipping label or outside carton. All items will be inspected and tested upon receipt. Any discrepancy, missing parts or altered products will be returned to the buyer freight collect without credit. All freight, customs, tariffs, etc. for shipments outside the continental USA shall be the sole responsibility of the buyer.
Non-Defective Returns: All non-defective returns will be accepted at the sole discretion of ASTI management. If accepted by ASTI management, non-defective products must be returned within 14 days of receipt by buyer and the return is subject to a minimum 15% restocking fee. Non-defective returns must be unused and in original condition and packaging or they will be returned to buyer freight collect. ASTI does not guarantee compatibility with any product or system and can not accept returns of used products. Certain items such as recordable media, SATA drives and software may not be returned.
DOA or Warranty Returns: Returns for Dead on Arrival (DOA) or defective products within the warranty period shall be repaired or replaced in accordance with ASTI’s Standard Limited Warranty (http://www.astiusa.com/warranty.pdf). In some cases, buyer may be directed to return product directly to the manufacturer or their appointed agent for repair or replacement. If a returned product is found to be non-defective, it will be returned to the buyer freight collect and buyer will be invoiced for a $250.00 No Trouble Found (NTF) fee.
Returns for Out-of Warranty Repair: The minimum charges for product repairs are available on the ASTI Price List. ASTI will contact the buyer if the repair estimate exceeds the minimum charge listed. ASTI will not proceed with any repair until the buyer authorizes such work in writing by providing a purchase order for the estimated cost of the repair. If buyer returns a product for repair which is determined by ASTI to be “unrepairable”, the buyer will be offered three options: 1) The product will be returned to the buyer freight collect without repair and the buyer will be invoiced $250.00 for the basic product evaluation fee; or 2) The product will be scrapped by ASTI and the buyer will be invoiced $250.00 for the basic product evaluation fee; or 3) buyer will have the option to purchase a like-model, new, or remanufactured product at ASTI’s then current pricing; and the basic product evaluation fee will be waived.
Returns with Advanced Replacement: ASTI may, at its own discretion authorize an Advanced Replacement RMA, which will result in the first available replacement unit being shipped by the fastest means possible. If ASTI does not receive buyer’s defective part within fifteen (15) days of the advanced replacement shipment, buyer will be invoiced for the part at ASTI’s then current list price.
Media Recovery Services: ASTI will accept the return of defective media with an approved RMA. ASTI offers basic media recovery services for $1,500.00 to copy all readable data from customer media to new media. ASTI will not guarantee that all data on the defective media will be readable.
|Amerias / Asia Pacific ONLY
RMA Request Form