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Where can I find End of Life 'EOL' Statements?
End of Life or 'EOL' statments are located on our support website
Where can I find information about Plasmon training courses?
Information about Plasmon training courses are posted online.
When will the Archive Appliance support the UDO Guard Feature?
UDO Guard will be supported in Archive Appliance version 4.11.XX and later.
What are the configurations and status of the AAs installed in the support area?
The support area has several AAs that provide access to different software levels, configurations and products.
TCP and UDP port usage on Archive Appliance
If a customer asks which ports they must leave open between clients and their AA, please see the attached chart.
FileNET Image Services supported versions for Plasmon Products
This document was designed to understand the supported version of FileNET Images services supported on our products.
Frequently Asked Questions
Where can spare / replacement part numbers and part costs be found?
All spare parts are found in the Customer Care Guide
What is the shipping address for returning parts to ASTI in the United States?
What is the shipping address for returning parts to Alliance Storage Technologies in the United States?
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